Privacy and Access to Information
At Lennox and Addington County General Hospital we understand that effective healthcare delivery depends on an atmosphere of trust between patients and caregivers.
You can trust that we:
- Respect your right to access your personal health information
- Respect your right to request correction of incomplete or inaccurate information contained in your health records, and respect your right to have your personal health information kept confidential
Personal Health Information (PHI) means identifying information related to:
- Your physical or mental health
- Providing health care to you
- Identification of your substitute decision maker (SDM)
- Your health card number
- Other information included in your health record
Your Rights
Access
You have a right to access the information in your health record, with some limited exceptions under law, for your own use or to send to other parties like your insurance, lawyer or another hospital. To do so, please fill out the attached form and submit it to the Health Records department.
Authorization to use/ Disclose (Release) Personal Health Information
Release of Information
Lennox and Addington County General Hospital
8 Richmond Park Drive
Napanee, ON K7R 2Z4
Phone: 613-354-3301
Fax: 613-354-1847
Email: ROIRequest@lacgh.napanee.on.ca
Fee
In certain circumstances, the law allows the hospital to charge a fee to recover costs. When you submit the form, you will be informed if a fee applies.
Corrections
If you believe the information recorded in your health record is incorrect or incomplete, per legislation, you have the right to ask to have it corrected. Complete the form below and send it to privacy@lacgh.napanee.on.ca or call the Privacy Officer at 613-354-3301 x 4460
Request for Correction to Personal Health Record
Who has access to my health record?
Your health care team needs access to plan and deliver your health care. This may include sharing your information with:
- Other approved health information organizations or providers (i.e. Community Care Access Centre, family physicians, community mental health).
- eHeath Ontario provincial electronic health record and other regional health information repositories.
- Other allied health care professionals who will provide your follow-up care
Is my Personal Health Information used or shared for other purposes?
Yes, per legislation, we may use or share your personal health information to:
- Perform activities to improve and maintain the quality of the care that we deliver to you
- Conduct risk management activities
- Teach health care professionals (using de-identified information where possible)
- Plan, administer and manage our internal operations
- Obtain payment for delivery of your health care (e.g. OHIP, WSIB or others)
- Fund-raise to improve our health care services and programs (information limited to name and address)
- To conduct research
- Comply with legal and regulatory requirements
Can I control how my information is used?
In some circumstances, like research, fundraising or patient satisfaction surveys, you can ask to not have your patient information shared by filling out the form below.
Request to Lock Personal Health Information
Patient Directory
During registration you will be asked if you want your name and location to appear on a list for people inquiring about you to be directed to your location. If you do not want the information released, tell the staff member registering you. If you change your mind after registration, inform the registration clerk of the change.
Religion
Your name and location in the hospital is provided to the clergy of your faith, who may visit you based on your answer. If you do not want a visit, simply do not provide us with your religion during the admitting process.
I am concerned that my health care information has been compromised or breached, what should I do?
If you have reason to believe your privacy has been breached or accessed by a person(s) unauthorized to do so without your consent, please contact the Privacy Officer at:
Lennox and Addington County General Hospital, 8 Richmond Park Drive, Napanee, ON K7R 2Z4
Email: privacy@lacgh.napanee.on.ca
Phone: 613-354-3301, ext. 4460
Fax: 613-354-1847
You also have the right to complain to the Information and Privacy Commissioner/Ontario if we have been unable to resolve your concern:
Information and Privacy Commissioner/Ontario
2 Bloor St. East, Suite 1400
Toronto, ON M4W 1A8
Phone: 416-326-3333
1-800-387-0073
Fax: 416-325-9195
Website: www.ipc.ca