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Quality Improvement & Accountability

At Lennox & Addington County General Hospital (LACGH), we are dedicated to delivering the highest standard of care. Guided by the Excellent Care for All Act (ECFAA) and a strong commitment to accountability, we strive to improve patient satisfaction, enhance safety, and promote continuous improvement.

“Our patients’ voices guide our path to excellence.”

Excellent Care for All Act (ECFAA)

The Excellent Care for All Act (ECFAA) focuses on quality and continuous improvements, ensuring accountability by all staff, and improving overall patient satisfaction.

At LACGH, we are committed to the principles of the ECFAA through the following actions:
  • Establishing a Quality Committee of the Board of Directors to review what we do well and to develop plans for improvement.
  • Quality committee reporting on quality issues.
  • Preparing and making public an annual Quality Improvement Plan (QIP).
  • Linking executive compensation to QIP target achievements.
  • Conducting patient and care provider satisfaction surveys.
  • Conducting staff surveys.
  • Developing a declaration of values through public consultation.
  • Establishing a patient relations process.
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Supporting Ontario’s Healthcare Quality Goals

The ECFAA also aligns with Ontario’s broader healthcare quality goals, supporting a province-wide culture of safety and improvement.

Learn More

Patient Declaration of Values

These values, developed through public consultation, guide every interaction at LACGH:
Respect: To receive services with compassion and dignity, without prejudice or judgment.
Access: To obtain services close to home with ease, comfort, and convenience.
Communication: To be listened to and kept well-informed about care, surroundings, and expectations.
Customer Service: To be welcomed with a smile by courteous, kind, and caring people.
Competency: To have trust and confidence in staff skills and service quality.

Quality Improvement Plan (QIP) Downloads

Our Quality Improvement Plan (QIP) is a public commitment to improving the quality and safety of care we provide. It outlines our goals and actions for enhancing patient experience and care delivery at LACGH.


Please review our latest QIP document:

LACGH Quality Improvement Plan 2025-2026

LACGH’s 2025–2026 QIP outlines goals to improve patient care and safety.

Download

Note: Past years’ plans may also be available upon request.

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