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Freedom of Information and Privacy

Lennox & Addington County General Hospital (LACGH) is committed to protecting the privacy and confidentiality of your personal health information while ensuring transparency and accountability through Freedom of Information requests. Learn more about your rights and how we safeguard your information.

Your Privacy Matters

LACGH is dedicated to maintaining the privacy of all patients, staff, and community members.

LACGH collects, uses and safeguards personal health information (“PHI”) under the Personal Health Information Protection Act, 2004 (PHIPA) and administrative records under the Freedom of Information and Protection of Privacy Act (FIPPA). You have the right to:

Request access to your own health information;
Request corrections (amendments) to your health records if you believe them to be inaccurate or incomplete;
Withdraw or modify your consent for certain uses or disclosures of your PHI (for example directory listings or disclosure of religious affiliation) where applicable;
Know how, why and with whom your PHI is shared.

We share PHI only when permitted by law, with appropriate safeguards. This may include other health-care providers, provincial systems (e.g., eHealth Ontario), or third-party service providers that support your care.

If you believe your privacy rights have been breached you may contact our Privacy Officer or lodge a complaint with the Information and Privacy Commissioner of Ontario (IPC) under PHIPA/FIPPA.

Requesting Access to Information

What FOI Covers

Administrative records and general non-personal information.
Excludes personal health records, which are handled under PHIPA.

Accessing Health Information (Under PHIPA)

If you wish to access or obtain copies of your personal health information, or request amendments, please follow these steps:

1. Complete the “Request for Access to Personal Health Information” form (available for download below).
2. Submit the form by mail, in person or email to the Privacy Office (contact details below).
3. Provide sufficient details to identify the records you are requesting (e.g., patient name, date of birth, date(s) of service).
4. Pay any applicable fees (see Fee Schedule below).

We will respond to your request within 30 days, unless an extension is required under law.

Fee Schedule

Application fee: $5

Additional costs (e.g. photocopying/research) may apply; you will be notified in advance.

Request a Correction (Amendment) to Your Health Information

Complete the “Request for Amendment/Correction of Personal Health Information” form.
Submit it to the Privacy Office (see below).
We will review your request and respond within 30 days.

Withdrawing Consent/Opt-Out

If you wish to withdraw consent or opt out of certain disclosures such as the Patient Directory, or disclosure of religious affiliation, please complete the “Withdrawal of Consent/Opt-Out Form” and submit it to the Privacy Office.

External Sharing / Disclosure Information

We may share your PHI with other health service providers, provincial health systems (e.g., eHealth Ontario), community care access centres, and third-party vendors who assist in delivering health services to patients. All external disclosures are subject to appropriate legal, contractual and security safeguards.

Breach and Complaints Process

If you believe your privacy has been compromised or your rights under PHIPA or FIPPA have not been respected, please contact the Privacy Officer immediately. You may also make a complaint directly to the IPC:

Information and Privacy Commissioner of Ontario (IPC)

Website: www.ipc.on.ca
Phone: 1-800-387-0073

We will investigate your complaint and take corrective action where necessary. Remediation may include policy updates, additional training or changes to systems and practices.

Patient Portal / Electronic Records

Patients enrolled in our electronic records/patient portal system (Lumeo) have access to view portions of their health information online. You can visit www.lumeorhis.ca to learn more about how this portal works, how your information is secured, and how to request access or support.

Contact Our Privacy Office

For questions or more information about safety and emergency preparedness at LACGH:

Privacy Officer:

privacy@lacgh.napanee.on.ca
(613) 354-3301 ext. 211
8 Richmond Park Drive, Napanee, ON K7R 2Z4
Office Hours: Monday–Friday, 8:30 am–4:30 pm

Additional Resources

LACGH Privacy Policy

We understand that effective health care delivery depends on an atmosphere of trust between patients and caregivers.

Personal Health Information Protection Act (PHIPA)

Personal Health Information Protection Act, 2004, S.O. 2004, c. 3, Sched. A

Freedom of Information and Protection of Privacy Act (FIPPA)

Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. F.31

Ontario’s Information and Privacy Commissioner (IPC)

The IPC provides oversight of Ontario’s laws that establish rules for the way institutions may collect, use, and disclose your personal information.