Supporting Your Everyday Living
Living in long-term care should feel as comfortable and seamless as possible. That’s why our team at LACGH focuses on creating a home-like environment where residents’ practical needs are anticipated and supported. This page includes important information about visits, what to bring, safety, smoking policy, personal laundry, mail, and preparing for discharge.
Visiting Our Home
Our facility welcomes family and friends. Please refer to current Public Health guidance and our Visitor Policy for any updates or seasonal restrictions.
- Visitors should use the main hospital entrance
- All exterior doors are secured for safety
- Visitors may be screened for illness based on health protocols (e.g., COVID-19)
Suggested Items for Your Stay
To help residents feel comfortable and prepared, we suggest bringing:
- Comfortable clothing and sleepwear
- Sweaters and pants
- Underclothes
- Adaptive clothing, if needed
- Non-slip shoes and slippers with closed heels
- Toiletries (scent-free): toothbrush, toothpaste, comb or brush, deodorant, shampoo, shaving items, razors, denture care products, etc.
Additional Costs
Laundry Services
Family members are encouraged to launder residents’ clothing. However, we can provide laundry service upon request. Please ensure all clothing items are labelled for easy identification.
How to Address Mail
Mail will be delivered directly to residents’ rooms. Please ensure mail is properly addressed:
Resident’s Full Name
Resident’s Room Number
Lennox and Addington County General Hospital
8 Richmond Park Drive
Napanee, Ontario K7R 2Z4
Smoke-Free Property
Our long-term care facility is smoke-free. Residents wishing to continue smoking must do so independently off hospital property. Smoking cessation aids are available to support residents.
Preparing for Discharge
A Home & Community Care South East Coordinator will support the discharge planning process if residents are transitioning to another Long-Term Care Home. Transportation arrangements and follow-up care will also be reviewed at this time.
Resident and Family Security & Safety
- All exterior doors are secured to prevent unauthorized entry/exit
- Fire drills are held monthly on all shifts; night drills are silent
- A generator supports essential services during power outages
- Fans and power bars must be approved by Maintenance; extension cords and scatter rugs are not permitted
- See the full Resident Rights, Safety & Feedback page for more information
Keep Personal Items Safe
We advise residents not to bring valuables. If valuables must be kept in the room, a secure safe is available and can be set up at admission.
Forms and Resources
Long-Term Care Visiting Policy
Have Questions About Day-to-Day Life?
We’re here to help. Contact our care team with questions about living arrangements, visits, packing, or daily routines: